- Response
- Remote triage within 60 minutes, 24/7
- Coverage
- On-site across New Jersey and New York. Remote nationwide.
- Equipment
- Industrial arms, cobots, AMRs and AGVs, fleet managers, ROS-based robots, cell PLCs and HMIs
- Billing
- Hourly, or on retainer with reserved response time
Signs a robot cell may be compromised
- Programs or waypoints changed with no record of who changed them
- Robot stops, faults or restarts that maintenance can't explain
- Unknown devices on the cell network, or a controller talking to addresses outside the plant
- Vendor remote-access sessions nobody requested
- Fleet manager maps, missions or user accounts changed
- Ransomware on HMIs, engineering laptops or the robot programming PC
Most robot incidents start on the IT side: a phished engineering laptop, an exposed remote-access tool, or ransomware that spreads through a flat plant network. The robot is often the last stop, so the response has to cover both the robots and the systems around them.
What happens when you call
- Triage on the phone. Within the first 60 minutes we confirm the cell is in a safe state, ask what changed and when, and agree with you what must keep running.
- Preserve evidence. We guide your team to save controller logs, program files, fleet manager audit logs and a network capture before anything is reset.
- Contain without unsafe stops. We isolate the cell at the switch or firewall, cut vendor remote access and disable affected accounts, so the line stops in a controlled way rather than by pulling power.
- Investigate. We compare programs against known-good backups, review controller and network logs, and trace how the attacker got in.
- Recover. We restore verified programs and firmware with your integrator, re-test motion and safety functions, then bring the cell back to production.
- Report and close the gap. You get a written incident report for management and your insurer, plus the specific fixes that stop the same path being used again.
What to have ready
- Robot make, model and controller software version, for example PolyScope 5.x on a Universal Robots cobot
- A recent backup of robot programs, if you have one
- Contact details for your robot integrator and any vendor with remote access
- A network diagram, even a rough one
- Your cyber insurance policy details. Many policies require notice within a set time.
Retainer option
A retainer reserves response time, fixes rates in advance and includes a short onboarding visit. During that visit we record your robots, controllers, network paths and backups before anything goes wrong. When an incident happens, we skip discovery and start containment straight away.
Common questions
How fast can you respond to a robot cyber incident?
Remote triage starts within 60 minutes, day or night. On-site response in New Jersey and New York is arranged during that first call, based on severity and location.
Should we power off the robot?
Make the cell safe using your normal procedures, such as a protective or emergency stop. Avoid power-cycling or resetting the controller until evidence is saved, unless safety requires it. Safety always comes first.
Do you work with our robot integrator?
Yes. We coordinate recovery with your integrator and the robot vendor so programs and safety functions are restored and re-validated correctly.
Do we have to report a robot cyber incident?
It depends on your industry, contracts and insurance policy. Robot makers selling connected products in the EU must report actively exploited vulnerabilities and severe incidents within 24 hours under the Cyber Resilience Act. We help you work out what applies.
Robot cell acting up?
24/7 robot incident line: 646-560-5083. Not urgent? Book an exposure assessment and an engineer replies within one business day.